☀ Of course we hope that everything, as usual when you book with us, will be to your satisfaction!! ☀
I have just arrived and I am not satisfied with my accommodation
The best thing to do is to report the inconvenience immediately to the campsite staff of the supplier of your accommodation. They will do everything in their power to deal with the cause of your dissatisfaction. After all, we all want you to enjoy a carefree holiday.
It is important that you always report your dissatisfaction on the campsite. You should take the following steps:
✔ Report your complaint to the local staff member.
✔ If this does not solve your problem sufficiently, please contact our office within 24 hours: we will mediate for you with our partner.
✔ If your complaint cannot be resolved satisfactorily, ask for a complaints form and have it signed by the local staff member.
✔ You must then submit your complaint to us no later than 2 months after returning home. We will deal with the complaint and will come back to you within 1 month at the latest.
✔ Please note that if you have not given us the opportunity to resolve your complaint or problem, any right to compensation may (partially) lapse.
✔ Note: Most providers will not deal with your complaint if you have not reported the shortcomings on the campsite.
✔ In case of early departure, unused nights will not be refunded.
✔ You can reach us during office hours at +353 (0)14378555.
☀Het hele LuxCamp-Team wenst u een goede reis en een hele fijne vakantie op de door u gekozen camping☀