LuxCamp strongly recommends the purchase of a cancellation insurance as well as an insurance to cover the repatriation costs in case of accident or acute illness, as far as these have not yet been taken out by you. Always check your health insurance cover for the country you are travelling to.
What does the security package cost?
General calculation for the safety package:
10 % deductible + the paid security package and handling fee will not be refunded.
A completely free cancellation will be possible only 3 days after booking!
The LuxCamp security package must be added before the first payment. It only covers the cancellation of your trip before your arrival and includes the right to cancel 60 days before your arrival without documentation at a charge of 10% deductible + the paid security package and handling fee. After 60 days have expired, the cancellation costs according to section 5 of the General Terms and Conditions apply. In the case of a documented acute illness, the package also includes the right to cancel up to the day before arrival at 12.00 noon at the conditions stated.
However, if you cancel the booking for a cheaper accommodation offered online, the new booking can only be booked after 48 hours. Availability cannot be guaranteed.
The security package, which can be added separately, is 2% of the total price of the trip and must be added before the first payment. Covers only cancellation before arrival. This package includes the right to cancel free of charge* until 60 days before arrival, before 12.00 - without documentation - * 10% deductible, the paid security package and handling fee will not be refunded.
If you cancel the booking for a cheaper accommodation offered online, the new booking can only be booked with the provider after 48 hours. Availability cannot be guaranteed.
Booking changes can be made without rebooking fees up to 14 days before arrival - but if costs arise for our provider in connection with the change, these costs must be paid by the customer. Does not apply cancellation with the purpose of obtaining a cheaper new booking, see above.
Due to documented acute illness a trip can be cancelled up to one day (at 12.00) prior to arrival. The amount paid will be refunded with a deductible of 10% of the price, but not the safety package and handling fee paid if a medical certificate documents that one of the traveler, his spouse, children, parents, siblings, grandparents, grandchildren, parents-in-law, children-in-law dies or is affected by serious accident or serious acute illness.
Persons over 75 years of age and persons with chronic illnesses are not protected by the security package. Pregnancy and its consequences are not considered a disease. Epidemic diseases are not covered by the Security Package. LuxCamp must be notified immediately of the illness leading to the cancellation. The medical certificate to be completed by the doctor can be requested from LuxCamp and must be in the hands of LuxCamp no later than 7 days after the request.
The costs of the documentation shall be borne by the customer. LuxCamp reserves the right to require further testing by its own doctor.
The safety package does not cover premature home travel due to serious illness, accident or unrest. It is therefore a good idea to check whether your private health insurance covers such a situation.
The security package that you can book as an extra with LuxCamp is an additional service, roughly comparable to a manufacturer's guarantee and LuxCamp bears the costs in the event of cancellation. The conditions for this service have been formulated by the tour operator.
For further questions about the security package write or call us!