We're here to help!
01 437 8555

Booking Terms and Conditions

Section 1General Booking Conditions - Who we are
Section 2Booking & Paying for your holiday
SectionWebsite Information & Prices
SectionFinancial security
SectionYour Accommodation / Deposit
SectionCamp Site Facilities
SectionGeneral Booking Information
SectionTransport Conditions & Delays
SectionChanges Made by You
Section 10 Cancellation by You
Section 11Changes Made by Us
Section 12Changes for reasons beyond our control
Section 13Our liability to you
Section 14Liability of suppliers
Section 15Your Responsibility
Section 16Data Protection and your Privacy
Section 17If you have a complaint




Section 1 - Booking Conditions - Who we are

Dear customers,
The following conditions are essential part of the agreement between the customer and the company CampingVision AG based in Rue du Bachet 14, 1212 Grand-Lancy, Switzerland(Org. no: CH-660-2192912-7). The rental of the holiday housing in Europe on the Irish market is provided via the website lux-camp.ie. Your contract will be with CampingVision AG and any reference to “LUX-camp” ‘our’, ‘we’ and ‘us’ in these booking conditions is to CampingVision AG.  We are licensed as a tour Operator by the Commission for Aviation Regulation License numbe TA0762 to whom we provide an approved bond for the financial security of all monies that you pay to us. The following terms and conditions show our commitments to each other and form your contract with us.

Section 2 - Booking & Paying for your holiday

With Lux Camp you can book your accommodation on the campsites published on our website. When you book your holiday, you will be required to pay a deposit equivalent to 25% of the holiday cost, or, unless this is within eight weeks of departure when the full amount for the booking is payable.


You must be 18 or over at the time of booking and be present on the holiday for its entire duration. All bookings (except bookings made by a family, i.e. parent(s) with children) need to be accepted by us before your booking is confirmed. If you book by telephone, on the website or by email you will be deemed to have read and accepted these terms and conditions and the general information pages contained on our website. We reserve the right to refuse any booking. Bookings are not transferable to another party.


Once you have booked and received your invoice, a contract will exist between us. Our contract is binding on you and all members of your party including children. It is your responsibility to ensure that you and all members of your party are aware of and accept the whole of our contract and the obligations contained in it. Our arrangements are effective from the date our contract is formed until the last member of the party has completed their holiday. We will issue a confirmation invoice with holiday details and price. Please check all papers that we send you carefully and contact us immediately if you have any questions.


Full payment must be received by us at least 8 weeks before departure otherwise we will be entitled to cancel your holiday with loss of deposit. All credit card transactions are free of charge.


All payments (banktransfer or creditcard) made for holiday bookings are going to euro-account of the touroperator in Frankfurt, Germany. Free bank wire Transfer is possible with SEPA - Single Euro Payment Area. Read more about payment terms and details here.

Section 3 - Website Information & Prices

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. We will inform you of the up to date price of your holiday at lux-camp.ie. We will be able to tell you the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking.

If there are any other significant changes or we find any mistakes, we will advise you of the latest information at the time of booking or, if you have already booked, as soon as reasonably possible afterwards. If you book your holiday online, please check the website for the latest information on facilities and services offered at your chosen camp site before booking.


If changes to transportation costs, taxes, dues or fees mean that the cost of your holiday goes up, we will absorb and you will not be charged for any increase equal to up to 2% on your holiday price. You will only have to pay the amount over and above that 2% of the holiday price. If the above price variations increase the price of your holiday by more than 10% you will be entitled to;


a) take our offered substitute package of equivalent or superior quality if we are able to provide one


b) take our offered substitute package of lower quality if we are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered


c) cancel your holiday with a full refund of all monies paid

We will not add any extra costs once you have paid for your holiday in full unless you make any amendments to your holiday (please refer to section under the headings ‘Changes made by you’).


Where applicable, prices have been calculated using the exchange rate of 1.19 euros to the pound.

Section 4 - Financial security

CampingVision AG, as your contract partner when booking via lux-camp.ie, is bonded with SGR, which means your holiday and money are fully protected.

Section 5 - Your Accommodation / Deposit

Any accommodation / mobile home we arrange for you must be used only by the people named on your confirmation. You are not allowed to share the accommodation / mobile home or let anyone stay there. You are responsible for the cost of any non-accidental damage caused to the accommodation / mobile home or its content during your stay.

A deposit, to cover you for accidental damage to equipment, is payable to reception on arrival which is refundable on departure. The exact amount will be shown on your confirmation invoice.

Section 6 - Facilities

Sometimes facilities described in the brochure or website may be withdrawn for reasons such as maintenance, bad weather or lack of demand at the discretion of the relevant local management team. Please note that many facilities are not available during low season.


If we are aware in advance that a significant number of facilities normally available at the time of your stay will not be available we will treat this as a significant change to your booking and the provisions below under “Changes made by us” will apply.

Section 7 - General Booking Information

a) Planning Your Journey

It is your responsibility to plan your journey and, if taking a self-drive holiday, to provide a roadworthy vehicle. We will not offer a refund for unused accommodation or travel if insufficient time has been allowed for travelling or you have broken down.


b) Pregnancy

If you are pregnant at time of travel it's imperative to check there are no restrictions with your choice of carrier. Most airlines will usually advise against flying after 28 weeks, although some will allow carriage beyond this point up to as late as 36 weeks, as long as a GP's certificate has been issued. Most ferry operators allow carriage up to 32 weeks, however some routes will require a doctor's certificate. Please check when booking.


c) Special Requests

We do our best to meet your requests, however, special requests are not guaranteed. Special requests must be indicated to us at the time of booking. Whilst we will use reasonable endeavors to accommodate such needs, they cannot be guaranteed unless we confirm this to you. In some cases an extra charge may be payable to facilitate a special request.


d) Planning Your Journey

It is your responsibility to plan your journey and, if taking a self-drive holiday, to provide a roadworthy vehicle. We will not offer a refund for unused accommodation or travel if insufficient time has been allowed for travelling or you have broken down.


e) Passports and Visas

You are responsible for arranging, and must be in possession of, a valid passport and any visas required for the whole of your journey. Information about these matters is given in good faith but without responsibility on our part.


f) Holiday Insurance

Sometimes the unexpected can happen and we believe that comprehensive personal insurance can increase peace of mind. We offer 3 comprehensive insurance options in association with GOUDA. If you request our insurance cover, your Insurance Policy Document will be sent to you with your Holiday Invoice. You may also take out alternative insurance with another provider. If you take out alternative insurance, you must provide us with details of your insurance by the time you have paid for your holiday in full. Should you wish to cancel your insurance after this, please refer to the cancellation section of your policy.

Section 8 - Transport Conditions & Delays

We use many independent transport operators and you are bound by their conditions of carriage. We cannot list all of the supplier's terms and conditions here but you will need to have read them carefully.  You will be able to find the conditions of carriage for these suppliers on their own web sites. If you are unable to do this then please contact us. If we are notified of a significant delay by the travel operator, we will contact you where reasonably possible before departure to inform you of this.

If you incur additional expenses as a result, you may be able to recover these under the terms of your insurance policy, however it is your responsibility to check the extent and level of cover.

Section 9 - Changes Made by You

If you want to amend the details of your booking such as changing a name, date or an optional extra we will do our best to help. However, please note that any amendment is subject to availability and only allowed within same provider and is subject to availability. All amendments will be subject to a £20 amendment fee plus any additional cost arising from the amendment you wish to make including costs of alternate accommodation, extra party members or additional services.

The price of your new holiday arrangements will normally be based on the prices which apply on the day you ask for the change. These prices may not be the same as when you originally booked. Special early booking offers, free night promotions and reductions may not be carried over from when you originally booked.

Name change, and or departure details such as date and time changes are generally not allowed by airlines and other transport providers whenever they are made. We will do our best to change the details of the booking, but please bear in mind that most airlines and other transport providers treat name and departure detail changes as a cancellation and charge accordingly. These charges will be passed on to you. Once tickets have been issued, and sometimes even before they have been issued, any changes made to the ticket, including names or initials, will result in you having to pay for the cancelled ticket and buy a new ticket at full cost.

Section 10 - Cancellation by You

Please note that after ticket issue cancellation will result in a loss of 100% of total cost of all travel arrangements in most cases. Please consult your reservation advisor if you have any questions.


If you want to cancel your booking or part of it, you must advise us by e-mail (info@lux-camp.ie). The e-mail must include lead name and booking reference number. To cover the cost of processing your cancellation and to compensate us for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying this charge.

 

Number of days before DepartureCancellation charge as % of total holiday cost*
42 days or more (excluding arrival date at campsite)
30%
Day 42 (including arrival date) to day 28 (excluding arrival date)
60%
Day 28 (including arrival date) to day 1 (excluding arrival date)
90%
Cancellation on the day of departure or later
100%



*Where the standard deposit is increased to secure specific facilities or an additional payment has been made for transport tickets and these are non-refundable in whole or in part, then the scale of charges shown will be calculated based on a % of the cost of all other arrangements and the non-refundable charges will be added to that cancellation change to give the total charge. Please note that for certain travel arrangements e.g. many scheduled transport providers the cancellation charge may be higher than those shown. 

Artikel 11 Cancellations

In the unlikely event that we will have to make any changes to, or to cancel, your holiday we will notify you as soon as reasonably possible. Also we will ensure that you are promptly notified of any significant changes e.g. to airline flight or ferry time, but accept no liability for the changes or costs incurred which may result.


If changes made before departure will have a significant* effect on your holiday we will offer you the opportunity to decide whether you wish to:


a) withdraw from our contract without penalty receiving a full refund of all monies you have paid to us; or

 

b) accept the changed arrangements and continue with your booking; or


c) accept our offer of a substitute holiday (where possible) which is of equal or higher value than that which you booked (which

will be offered subject to you paying any price differential between the two holidays). We will refund any difference in price where the substitute holiday accepted is of lower value.


Most changes are minor, and we do not pay compensation for minor changes, but whenever possible we will advise you.

*A significant change for the purpose of this clause includes a change of destination where location and/or facilities offered significantly differ from those originally booked, lowering the standard of your accommodation where the stay was for a minimum of 3 nights, a change of departure time by more than 12 hours or a cost increase of more than 10%.

Section 12 - Changes for reasons beyond our control

Some changes are necessary because of unusual and unforeseeable circumstances which neither we nor our suppliers could avoid, even with all due care. These circumstances include industrial disputes, closure or congestion of ports or airports, road blockades, unavoidable technical transport problems, war, civil unrest, terrorist activity, natural or nuclear disaster, epidemic or disease, adverse weather conditions or similar events. In these circumstances, you will not be entitled to compensation.

Section 13 - Our liability to you

We accept responsibility if any of the services we agree to provide as part of our contract are not of a reasonable standard. We also accept responsibility for any negligent acts of our employees, agents, suppliers and sub-contractors, whilst carrying out work on our behalf exclusively as part of your contract with us, including where death, injury or illness results. However, we will not accept responsibility for any circumstances listed under the heading ‘Changes for reasons beyond our control’ or failures which are either attributable to you or to a third party unconnected with our contract or for failures of any travel operators with whom you have a direct contract, including airlines and ferries.


Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel which we agree to supply to you as part of our contract, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea).


When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. The sums payable for death, personal injury or loss/damage to belongings may be limited under these conventions and you may therefore wish to consider taking out extra insurance cover. In all cases (other than death or personal injury), the most we will have to pay if we are found liable on any basis is twice the price the person affected paid for the holiday (excluding insurance premiums and cancellation charges) but this will not be payable in all cases.

Section 14 - Liability of suppliers

Many of the services which make up your holiday are provided by independent suppliers (including all air, sea, rail or road carrier). Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see above). Copies of these terms and conditions are available on request from ourselves or the supplier concerned.

Section 15 - Your Responsibility

We want all our customers to have an enjoyable holiday but you must remember that you are responsible for your actions and the effect they may have on others. You must abide by rules issued by the local management of your chosen destination and transport operator regulations, take reasonable care of your accommodation and take precautions for your own safety. This could mean you are prevented from using your accommodation or using the transport we have arranged. If this happens we will not pay compensation or meet any expenses you incur as a result.


You are responsible for the supervision of all members of your party under the age of 21. You must supervise your children and babies at all times unless a child is participating in any supervised activity. This is particularly important in all children’s play areas, in licensed areas, close to lakes and waterways, whilst cycling and in swimming pools, where specific ratios may apply.

Section 16 - Data Protection and your Privacy

In making this booking you consent to the information being passed on to relevant organizations.
In order to process your booking and to help us provide you with a more personal service we need to collect certain information from you, including (where applicable) name, address, age of party members, credit/debit card or other payment details, mobile phone numbers and any other special requirements which may affect your arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your personal information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies, etc.

The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as requested by law. Under the 1988 Data Protection Act your data controller is: CampingVision AG. We may use your details to send you promotional newsletters and information via email and post from LUX CAMP and other companies in the CampingVision AG Group. If you would prefer not to receive such information, you can opt out by clicking the unsubscribe link on the bottom of any email newsletter or alternatively, please sent an mail to info@lux-camp.ie for us to arrange this for you. If you unsubscribe from promotional email newsletters, you may still receive necessary email communications relating to your booking.


Section 17 - If you have a complaint

If you have any reason to complain, you must complain as soon as possible to the relevant person (for example, the campsite courier) who will do everything reasonably possible to resolve the problem. If you are not satisfied with how your complaint was handled, please call LUX Camp as soon as possible within out opening hours.


A written complaint must be received by LUX Camp within 14 days of returning home. Please sent your written complaint to: info@lux-camp.ie


If you fail to do so within this period, it may affect us investigating the points you raise fully and therefore affect the amount of compensation you may be entitled to.